RIDEWAVE

FAQs

General  Questions

 

Common Problem

Where can I purchase a board? Where can I purchase spare parts ? (e.g. fins, oar, pumps)

You can also fill out our contact form to inquire.

Where can I find RIDEWAVE's product catalogue?

You can find the latest RIDEWAVE catalogues here.

How long is the warranty period for my SUP board?

Your warranty period for RIDEWAVE inflatable SUP board is valid for two (2) years from the date of the original purchase from the dealer/shop and is valid provided the product is only used in accordance with published guidelines from RIDEWAVE, including the product's user manuals and technical specifications.

How can I register for my product warranty?

simply completing the warranty registration form here.

 

Custom Branding & OEM/ODM

 

FAQ

 

 

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01.Do you offer OEM or ODM services?

Absolutely. We specialize in OEM & ODM projects, supporting custom shapes, prints, packaging, and accessories to match your brand needs.

02.What's the minimum order quantity (MOQ) for custom boards?

Our standard MOQ for custom branding is 50 pcs per model/design. For logo-only customization, we accept smaller quantities.

03.Can I get a sample before placing a bulk order?

Yes. We can provide a sample with your design or logo. Sample costs will be refunded when you place a bulk order.

04.Do you support wholesale or distributor partnerships? 

Yes. We welcome B2B cooperation globally. Contact our sales team to get exclusive distributor pricing and a free product catalog.

05.How long is the lead time for bulk orders?

Standard lead time is 25–35 days after deposit and design confirmation. For peak season or custom projects, lead time may vary.

Questions About Paddle Board

HOW TO INFLATE/DEFLATE THE BOARD?

 

Inflating the board:
①First,connect one end of the round fitting of the hose to the outlet of the pump.
②Press the valve core and rotate clockwise to pop it out.
③Hold the hose connector (Note: Do not hold the middle of hose).
④Insert the air valve of paddle board and turn clockwise.
⑤Connection has been successfully completed for normal inflation.
⑥Just turn the hose counterclockwise after the paddleboard is fully inflated
Deflating the board:
Just use your fingers to press down the valve core clockwise.
Note that the supplied black wrench is used to tighten the air valve.
Please do not use the black wrench to deflate the board.

HOW DO I STORE MY FUNWATER BOARD?

 

Proper SUP storage is crucial for increasing your board's longevity. Here's some top tips

Make sure your board is fully dry before deflating, folding, and storing away. Storing your board when wet or damp can cause permanent damage over time. Not to mention the mould that could develop if you go a long period of time not using your board!
Always store your SUP in appropriate temperatures. Whilst our boards are designed to be super durable, extreme hot or cold conditions won't be ideal in the long-run. We recommend storing your board anywhere between 5 – 40°C (40 – 105°F).
Always remove your centre fin. If you deflate your board and try rolling it up with fins still in, this could cause permanent damage.

HOW DO I TAKE CARE OF MY SUP?

 

Taking care of your SUP is pretty easy, with little regular maintenance required. But to keep your board in tip-top shape for as long as possible, here's some simple things to be aware of:
Don't expose your board to sunlight for too long, as this can cause permanent damage. Store indoors, in the shade, or in a reflective bag when not in use.
After paddling in the ocean, rinse your board and all accessories with fresh water. Failing to rinse-off salt and other debris can weaken seams and damage your board's material over time.
Regularly check for cracks, scrapes, or any other issues. The faster you identify a problem, the quicker it can be fixed to avoid too much long-term damage.

HOW SHOULD I CLEAN MY BOARD?

 

Soapy water should do the trick! We also like to use mineral spirits for those tougher stains.

CAN I KEEP MY SUP PERMANENTLY INFLATED?

 

Many people assume SUPs have to be stored deflated, but that's simply not the case. In fact, if you regularly use your board, we recommend keeping it inflated for ease and to save time!
Just be sure to avoid stacking heavy objects on top of it, as this could cause damage.

HOW DO I TRAVEL WITH MY ISUP?

 

Our iSUPs have been specifically designed with ease of travel in mind. Whether walking, driving, or hopping on a plane, travelling with your iSUP shouldn't be a struggle with our included travel backpack.
For more information on how to best travel with your SUP, check out our blog for some top tips